Privacy Policy

Last updated: 18/03/2026

This Privacy Policy describes how Ellis Evergreen (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit https://ellisevergreen.com (the “Site”), use our services, make a purchase, or otherwise interact with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” mean any user of our Services, including customers, website visitors, and other individuals whose information we collect.

By accessing or using our Services, you acknowledge that your personal information will be handled as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. When we do, we will revise the “Last updated” date at the top of this page.

Personal Information We Collect

We collect personal information in a number of ways depending on how you interact with our Site and Services.

Information You Provide Directly

You may provide us with the following information:

• Contact details, such as your name, email address, phone number, and billing or shipping address

• Order information, such as products purchased, payment confirmation, and delivery details

• Account information, such as your username, password, or other account-related details

• Shopping information, such as items viewed, saved, added to cart, or purchased

• Customer support information, including messages, attachments, and any other information you provide when contacting us

You may choose not to provide certain information, but this may limit your ability to use some features of the Services.

Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and usage of the Services, including:

• IP address

• Browser type

• Device type

• Pages viewed

• Links clicked

• Referring website or source

• General interaction data with our Site

We collect this information using cookies, pixels, and similar technologies.

Information Received from Third Parties

We may receive personal information from third parties, including:

• Shopify, our e-commerce platform provider

• Payment processors, for payment verification and fraud prevention

• Analytics providers

• Advertising and marketing partners, such as Google or Meta

• Shipping and fulfillment partners

We handle any information received from third parties in accordance with this Privacy Policy.

How We Use Your Personal Information

We may use your personal information for the following purposes:

To Provide Our Services

• Process and fulfill your orders

• Confirm payments

• Ship products

• Manage returns, refunds, or exchanges

• Provide customer support

• Maintain your account, where applicable

To Communicate with You

• Respond to your inquiries

• Send order confirmations, shipping updates, and service-related messages

• Notify you about account or policy updates

For Marketing and Advertising

• Send promotional emails or text messages, where permitted by law

• Personalize your shopping experience

• Show relevant advertisements on our Site and on third-party platforms

For Security and Fraud Prevention

• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity

• Protect our business, customers, and Services

To Improve Our Services

• Analyze how users interact with our Site

• Improve website performance, functionality, and user experience

Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to:

• Enable essential website functionality

• Remember your preferences

• Analyze traffic and usage

• Personalize content and advertising

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

For more information about Shopify-related cookies, please visit:
https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may disclose your personal information to the following categories of recipients:

• Service providers and vendors that support our business, such as hosting, payment processing, shipping, analytics, customer service, and IT providers

• Marketing and advertising partners

• Affiliates or related companies, where applicable

• Legal or regulatory authorities, when required by law or to protect our rights

• Other parties where you have given consent or directed us to share the information

We do not sell your personal information.

In the past 12 months, we may have disclosed the following categories of personal information for business purposes:

• Identifiers, such as name, email address, phone number, and address

• Commercial information, such as order history and shopping activity

• Internet or network activity, such as device and usage data

User-Generated Content

If you submit a product review, comment, or other content in a public area of the Site, that content may be visible to others. We are not responsible for how other users or third parties may use information you choose to make public.

Third-Party Websites

Our Site may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information, please contact us so we can delete it.

Data Security and Retention

We take reasonable measures to protect your personal information. However, no method of transmission over the internet and no method of storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• Provide our Services

• Complete transactions

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Request a copy of your personal information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Appeal a decision related to a privacy request, where applicable

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email.

To exercise any of your rights, please contact us at:

info@ellisevergreen.com

We may need to verify your identity before processing your request.

International Data Transfers

If you access our Services from outside the country where our servers or service providers are located, your personal information may be transferred to, stored in, and processed in other countries.

Where required by applicable law, we rely on appropriate safeguards for international transfers of personal information, including Standard Contractual Clauses or other lawful transfer mechanisms.

SMS Communications

If you provide your phone number and opt in to receive SMS communications from us, you agree to receive text messages related to your orders, customer support, or, where permitted by law, promotional messages.

• Consent is not a condition of purchase

• Message frequency may vary

• Reply STOP to unsubscribe at any time

• Message and data rates may apply

SMS opt-in information and consent data will not be sold or shared with third parties for their own marketing purposes.

Complaints

If you have any concerns about how we handle your personal information, please contact us at:

info@ellisevergreen.com

Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

Contact Information

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:

Store Name: Ellis Evergreen
Website: https://ellisevergreen.com
Email: info@ellisevergreen.com