Refund policy
Refund & Return Policy
Last updated: 18/03/2026
At Ellis Evergreen, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund in accordance with the policy below.
Return Period
Customers may request a return within 30 days of receiving their item.
To be eligible for a return, the item must:
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Be unused and in the same condition as received
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Be in its original packaging
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Include proof of purchase or the order number
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Final sale items
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Personal care or hygiene products, where applicable
Return Process
To request a return, please contact us at:
Please include:
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Your order number
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The reason for the return
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Photos, if the item is damaged, defective, or incorrect
If your return is approved, we will provide instructions on how and where to send your package.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item was received damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery and include photos of the item and its packaging.
We will review the issue and, where appropriate, arrange a replacement or issue a refund.
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 5 to 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
Exchanges
We only replace items if they are damaged or defective. If you need an exchange for the same item, please contact us at info@ellisevergreen.com.
Contact Information
If you have any questions about this Refund & Return Policy, please contact us:
Store Name: Ellis Evergreen
Website: https://ellisevergreen.com
Email: info@ellisevergreen.com