Shipping Policy

Last updated: 18/03/2026

This Shipping Policy describes how Ellis Evergreen processes, ships, and delivers orders placed through https://ellisevergreen.com (the “Site”).

By placing an order through our Site, you agree to the terms outlined in this Shipping Policy.

Order Processing Time

Orders are typically processed within 1 to 3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.

Shipping Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

Typical delivery times are as follows:

• Domestic orders: 5 to 10 business days

• International orders: 7 to 15 business days

Please note that delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that may include tracking information, where available.

Please allow a short period for tracking updates to appear after your order has been dispatched.

Delays and Delivery Issues

We are not responsible for shipping delays caused by carriers, customs clearance, weather conditions, incorrect shipping information, or other circumstances beyond our reasonable control.

If your order is significantly delayed or appears to be lost in transit, please contact us at info@ellisevergreen.com, and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at info@ellisevergreen.com. We cannot guarantee that changes can be made once an order has been processed.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other related charges may apply depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Ellis Evergreen is not responsible for delays caused by customs.

Damaged or Missing Items

If your order arrives damaged, or if any items are missing, please contact us within 24 hours of delivery at info@ellisevergreen.com.

Please include your order number and, where applicable, photos of the package and the item(s) received so that we can review the issue and assist you.

Lost or Stolen Packages

Ellis Evergreen is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.

If your tracking information shows that your package was delivered but you have not received it, we recommend checking with household members, neighbors, or the carrier directly.

If you still need assistance, please contact us and we will do our best to help.

Returns and Refunds

For information about returns, refunds, and exchanges, please review our Refund & Return Policy.

Contact Information

If you have any questions about this Shipping Policy, please contact us:

Store Name: Ellis Evergreen
Website: https://ellisevergreen.com
Email: info@ellisevergreen.com